Reference

Terms, Rights and Policies That Cover Your Account

These legal terms set out how funpanalo operates your account, handles your personal data and manages transactions made through GCash, Maya or InstaPay — where access is permitted under local law.

Account TermsData & PrivacyGCash · Maya · InstaPay PolicyCookie NoticeEligibility Conditions
funpanalo Terms, Rights and Policies That Cover Your Account
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Your account data is held under strict access controls. Only verified internal teams and, where legally required, regulatory bodies can view your account record — including your linked GCash or Maya wallet details. We use SSL encryption across every account session and apply multi-factor verification at login. Cookie settings are adjustable from your browser at any time.

Data Retention

Account records are retained for as long as required by applicable Philippine law. Once the retention period ends, data is deleted or anonymised following a formal internal review process.

Cookie Policy

We use session cookies for account security and analytics cookies to understand lobby usage. You can adjust non-essential cookie preferences through your browser settings without affecting account login.

Account Security

Every login triggers an OTP sent to your registered mobile number. This applies whether you access the account through mobile browser or desktop — no session opens without that step.

Data Change Requests

To update your registered details — including the GCash or Maya number tied to withdrawals — submit a verified request through the Account Help Centre. Changes take effect after identity confirmation.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

Legal queries — account disputes, data requests, terms clarifications — go through dedicated channels so they reach the right team without delay. Use the contact path that matches your request type: live chat handles account-level questions in real time, while email is better for written data requests or formal disputes that need a paper trail.

Team online

Live Chat

Open the chat widget from any page inside your account. State your query as a legal or policy matter and our agent will route it to the correct team straight away.

Email Support

Send data access requests, account dispute details or policy questions to our support email. Include your registered account name and the payment method on file — GCash, Maya or InstaPay.

Account Help Centre

The Help Centre inside your account dashboard holds the current version of every policy document, plus a request form for data changes, account closure and rights inquiries.

Answers to Common Policy and Rights Questions

These are the policy questions we hear most from account holders in the Philippines. If your question is not answered here, raise it through live chat or the email channel listed above.

These terms apply to any person who opens an account with funpanalo where access is permitted under local Philippine law. Eligibility is your responsibility to confirm before registering.

Yes. Submit a written data access request through the Account Help Centre or via email. Include your account name and registered contact number so we can verify identity before releasing any records.

Your linked e-wallet details are encrypted and stored only against your verified account record. They are never shared with third parties outside of what applicable Philippine law requires.

We post a clear change notice inside your account dashboard before any update takes effect. You can review what changed and, if you disagree, raise a query or close your account before the new terms apply.

Raise a formal dispute through live chat or email support. Provide the transaction date, the payment method used — GCash, Maya or InstaPay — and a short description of the issue for fastest resolution.

Yes. Submit a closure request through the Account Help Centre. Any pending balance linked to your GCash, Maya or InstaPay wallet will be processed through the standard verification step before the account is closed.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.